How can McArthur Skincare help?
Please call us on 1800 PAW PAW (1800 729 729) within Australia, or on +61(8) 9481 4076 from outside Australia, or email us at firstname.lastname@example.org. Here are some common queries which will give you quick answers.
- How to order McArthur Skincare
- Website security
- Payment options
- International orders
- Delivery times
- Delivery charges
- Shopping Cart problems
- Damaged Products
- Money Back Guarantee & Returns Policy
- Customer Feedback
- Help and guidance on our products
- Availability at local stores
- Any other issues?
How to order McArthur Skincare
We take orders through our secure website. Simply select a product shown on our products page by clicking on the product you want, click on ‘Add to Cart’ on the product page, and then follow the prompts.
Our website uses secure payment protection encryption with SSL, and well known international payment gateway suppliers EWAY and Paypal. We have handled large numbers of transactions with no issues to date.
Our system is currently able to accept payments by MasterCard, Visa and Paypal only. Please note that prepaid or reloadable Visa and/or MasterCards can also be used to purchase the products online. Please also note that Paypal accounts can be configured without need of a credit card and connected to your bank to provide an online payment solution. Payments are automatically processed in real-time by our bank at the time of purchase.
However, we do have an offline purchase option available with our McArthur Skincare Postal Order form available here, simply fill it out and send it to the address on the form with a cheque or money order and we’ll be sure to get your order to you as fast as we can.
We deliver throughout the world.
Delivery on Australia and New Zealand orders usually take 3-12 working days depending on the location of the delivery address.
Delivery to other countries – usually takes 8-15 working days depending on the location of the delivery address.
Australia: Free shipping is provided for orders over $80. For orders under $80, shipping costs for anywhere within Australia are $9.95.
All Australian deliveries are made using Australia Post’s eParcel delivery service and we use their affiliates in other countries. Under this system customers will need to sign for receipt of their order. If you are not at home at the time of delivery a card will be left by Australia Post directing you to the nearest Post Office for pick up.
New Zealand: A flat fee of AU$15 per order applies, with delivery by airmail, up to a maximum package weight of 2kg.
Other Countries: Fees vary per order depending on location, with delivery by airmail, up to a maximum package weight of 2kg. You can confirm your location’s delivery fee within the Shopping Cart.
Shopping Cart problems
If you are having difficulty with placing an order using our shopping cart, we can place a manual order for you. The simplest solution is to resolve the problem is to contact our office on 1800 PAWPAW (1800 729 729), or for callers from outside Australia +618 9481 4076, or email us at email@example.com.
If our products have been damaged in transit, this must be reported to us within 14 days of receipt via firstname.lastname@example.org.
Money Back Guarantee & Returns Policy
At McArthur Skincare we have full confidence in the effectiveness of our products and we guarantee a money-back refund if you are dissatisfied with our products.
Use any of the products from McArthur Skincare and if you are not satisfied, return the item for a full refund under our Returns Policy.
Please see our Money Back Guarantee page and read our Returns Policy section.
We always welcome product feedback from customers. We receive some very positive feedback from customers.
Please go to our Contact page to send us your own Feedback message.
Help and guidance on our products
If you are unsure which product to purchase, or what combination of products you may need, please contact us on 1800 PAWPAW (1800 729 729), or for callers from outside Australia +618 9481 4076 – we’re happy to provide guidance.
Availability at local stores
We also supply our products to selected Pharmacies and Health Food Stores. Please click here to find the local store closest to you.
Any other issues? Please contact McArthur Skincare
At McArthur Skincare we like to know you are making the best use of our Therapeutic Products and our Skin Care and Hair Care products – and getting the best from them – so please contact us if you have any issues.